Blackchair created a new blog entry
on September 23 2024 at 05:41 AM public
Self-service is the surefire way of improving resolution rates. Or is it?
                                                  Self-service might seem like the be-all-end-all of efficiency when it comes to CX, especially with its rising popularity throughout recent...
Blackchair created a new blog entry
on September 02 2024 at 05:15 PM public
What is the role of CCaaS and what are its integration capabilities in this context?
Salesforce has made a significant move in the omnichannel space by acquiring PredictSpring, a unified omnichannel retail platform. This acquisition signals an important shift in the CX...
Blackchair created a new blog entry
on August 11 2024 at 09:45 AM public
CCaaS and CRM integrations in 2024: It’s a whole new world
Customers today are demanding more personalization, faster service delivery, and convenience in communications. Whichever business can deliver on the demands has the potential to win out...
Blackchair created a new blog entry
on January 13 2024 at 11:00 AM public
How the state of CCaaS migration might change in 2024 onwards
                                The popularity of the cloud and cloud solutions for improving operational efficiency is a given in today’s day and age, with the sheer amount of capabilities it...
Blackchair created a new blog entry
on November 27 2023 at 09:05 AM public
Resolve Customer Experience Problems Quickly | Blackchair
Optimize hard to manage CX operations Customer experience problems are inevitable and your contact center must be prepared to deal with them as swiftly as possible. But, an inefficient CX...
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